Compliments & Complaints

Happy or unhappy with us? If you’re a child or young person in our care, or a care leaver, read the Let Us Know leaflet (below and on the left of this page), on how to send us a compliment or make a complaint.

If you’re a member of the public, or parent of a child in our care, please read the complaints procedure below.

• SCST Statutory complaints procedure for members of the public - Sep 2019

In either case, our friendly Complaints Manager is here to help. She can be contacted on 01753 875825 or email us at complaints@scstrust.co.uk

You can also read about how we handle complaints – and how we’ve resolved them – in our annual report here:

• SCST Customer Service Annual Report 2016-17