Happy or unhappy with us? If you’re a child or young person in our care, or a care leaver, read the Let Us Know leaflet (below and on the left of this page), on how to send us a compliment or make a complaint.
If you’re a member of the public, or parent of a child in our care, please read the complaints procedure below.
In either case, our friendly Complaints Manager is here to help. She can be contacted on 01753 875825 or email us at firstname.lastname@example.org
You can also read about how we handle complaints – and how we’ve resolved them – in our annual report here: